menu

“MSI-DEEPIN is a joint project of MSI International LTD, Whuan Deepin Technologies LTD initiated by Eldorex Advanced Engineering AG and the distributors and B2B partners of MSI International and Eldorex Advanced Engineering AG.”

Contact

By Phone or Contact Form.

You are welcome to contact us. We usually reply within 24 hours and can also be reached by phone during our opening hours

Phone: +41 58 600 00 00

How does the guarantee processing work?

It's easy. If your device has a defect, you can use the contact form here, and just tick the "Warranty case" field and enter your invoice number.

We then organize the pick-up for you and, after the repair, return the device to you. A repair process can easily take 14 days.

General Business Terms and Data Policies

What is Deepin Linux ?

keyboard_arrow_down

Deepin Linux is an open source Linux operating system whose source code was published on GitHub. It is a standalone "rolling" Linux Debian distribution, which will soon be 20 years old.

Deepin has its origin in China, is manufactured by Wuhan Deepin Technology Co., Ltd. with an active one Continuously developed by over 10'000 programmers worldwide, the Open Source Community can be downloaded for free from Deepin.org. The Deepin Professional version is aimed at SME & Enterprise customers and is subject to license, offers SIEM Configuration as well as AD / LDAP integration for professional environments.

The Deepin CE, Deepin Professional distribution rights for the European area belong to the Eldorex Advanced Engineering AG, CH 6340 Baar, which has started the cooperation between MSI Computer and Deepin, with the aim Giving users a unique, quick entry into today's modern Linux desktop / notebook world.

What means Dual Boot ?

keyboard_arrow_down

Dual Boot means two operating systems are installed on the computer hardware of MSI Computer, which you can change as the mood takes you. Depending on your configuration, we install:

  • "Deepin CE & Windows 10 Home" or
  • "Deepin Professional & Windows 10 Professional"

We do this so that you don't have to put in the effort of formatting the hard drives and installing Deepin yourself, so you get everything plug and play. If you prefer to use Windows, it is already there, but we are sure that you will fall in love with Deepin Linux with its fantastic app store. Should you you don't want one or the other operating system anymore, you can simply delete it via the hard disk formatting.

Delivery Terms & RMA Returns

keyboard_arrow_down

You can configure the MSI Deepin hardware on the product page according to your personal preferences and select options such as memory, hard disk storage and the two pre-installed operating systems. The product is assembled and shipped according to your specifications. We have each provided a standard configuration that, in our experience, is the best option for performance. Depending on your preferences, you can configure less RAM and memory, or more, which eithers lower your final price or result in a surcharge on the final price.

Delivery conditions (Built to Order)

From your paid order, it takes between 7 - 25 days for the product to be delivered to your home or office with the courier.

Returns

A return of the personalized hardware is excluded. MSI Computer has been on the market for over 25 years, enjoys a high level of acceptance among gamers, creatives and government agencies, and also produces brands such as Asus or Acer (more favorable) for other popular computer brands, and is the largest PC maker besides Apple worldwide.

Warranty

Unique & unique in the industry, MSI Deepin grants you a 3-year guarantee on hardware defects with free pickup and delivery service. Even if you open the device yourself for RAM or hard drive expansion. Today's analysis techniques are so good that it can be determined within 3 minutes whether there is an improper treatment or it is really a case of guarantee. If you need to make a claim under the guarantee, you can fill out the RMA form with us and we will have your device picked up.

General terms & Data policies

keyboard_arrow_down

General terms

The general terms and conditions of Eldorex Advanced Engineering AG apply, which can be read here . By placing an order via this website, these terms and conditions are accepted.

Privacy Policy

We do not collect personal data that is not subject to the fulfillment of order management. Cookies are set to ensure the order and payment process. To analyze the website usage, we use Google Analytic. The service is provided from Switzerland, as well as the shipping. Switzerland is not subject to the DSGVO and therefore we do not offer an automated option for this. There is no need to create a personal login at msi-deepin.com for an order. The only information we save is your fullname with delivery address, email address, for the payment proccessing the IP Address and Credit Card goes over API to the secure snipcart.com Payment Gateway.

Your data is not our business model.

Newsletter & GDRP

MSI-Deepin.com sends a newsletter 4x a year with valuable information about updates, new products, tips & tricks and gadgets. If you no longer wish to subscribe to the newsletter, the opt-in of which is associated with the order of an MSI-Deepin product, you will have an unsubscribe link in every email. But hey, if you love our shit, we like to stay friends.